FAQs

What is HealthNetBuy?

An innovative digital healthcare platform which offers consumers the ability to order medication via our website and mobile application and other products with the facility of doorstep delivery.

The e-pharmacy

A digital platform combined with an in house pharmacy to prepare your prescribed medication and deliver it to your doorstep.

The Counter Store

An e-Commerce platform containing a wide range of (OTC) over the counter products such as medical devices, mother and baby care, skin care, nutritional supplements and more.

Our business hours

Monday to Saturday

8.00am to 9.00pm

Sundays

9.00am to 5.00pm

*Closed on Poya Day Holidays

Delivery Reach

Prescribed Medication

Colombo 1-15 and Colombo Suburbs
(Furthest cities: Wattala, Kottawa, Athurigirya, Moratuwa)

OTC (Counter Store) Items

Island wide

Delivery Charges

Normal Service

Priority Service

Colombo 1-15

Rs 150

Rs 500

Colombo Suburbs

Rs 250

Rs 500

*FREE Delivery for orders above Rs 5,000 under normal service

Delivery Schedules & Times

Prescription Medication

Normal Service

Order received before 1.00pm

Delivered on same day (3.00pm - 6.00pm)

Order received after 1.00pm

Delivered on following day (10.00am - 1.00pm)

Priority Service

Will be delivered within 2 hours


Counter Store (OTC)

Will be delivered within 24 hours

Quality Standards

> In compliance with regulatory guidelines set out by the NMRA (National Medicines Regulatory Authority of Sri Lanka)

> Licensed pharmacy premises

> Temperature controlled transport and storage enviroment

> Dual Control based quality checks

> Pharmacist on call to visit you for support and demonstrations upon request

> Video consultations (free of charge) with our pharmacists upon delivery

Are your prices the same?

Yes, medication is priced exactly the same as your retail pharmacy since our products are also sold at the authorised retail price.

How and when should I pay?

You could either pay upfront upon placing your order or upon delivery.

We have multiple payment methods available.

> Cash

> Credit Cards (Visa & MasterCard)

> Online Payment Gateway

> Wire Transfers (Sampath Bank Vishwa)

> Virtual Wallets (Dialog Genie, NTB FriMi & DFCC Vardhana Wallet)*

Healthnet payment options

What is your return policy?

Due to the sensitive nature of medication and the regulatory requirement for storage of medication we do not accept returns once an order has been delivered.

However, if the product is damaged or incorrect you may request for return and refund.

Is your medication genuine?

Yes, we only sell medication that has been imported by the authorized agent in Sri Lanka. We are partnered with the major pharmaceutical companies in Sri Lanka to ensure that you get the best quality medication.

Healthnet payment options
Healthnet payment options

Can you import medication on request?

No, we only sell medication that has been registered and licensed for sale in Sri Lanka.

The medication we sell is purchased from the authorised agent in Sri Lanka.

Is my personal information secure?

Our website uses the latest SSL encryption standards along with DDOS protection to store data. All credit card transactions are managed by a secure payment gateway provided by Sampath Bank. In addition the website is designed to meet the guidelines of the DPA UK.

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