Frequently Asked Questions

What does HealthNet do?

We dispense prescribed medication, over-the-counter medications, vitamins, nutritional supplements, medical / surgical equipment and devices from similar suppliers as a local retail pharmacy. We deliver all the mentioned to your doorstep at no extra charge.

What is the on-time delivery guarantee?

We can guarantee that you will receive the correct medication/s within a time frame of 24hrs each time you order with us.

How to get in touch with the pharmacist?

You can call us between 7-7, 7 days a week on 0117 791 791 or email us at [email protected]

Can my doctor send prescriptions directly to HealthNet?

The doctor can send prescriptions to HealthNet at any time. Fax: , phone: or e-mail:

Can I get medications that I may require only sometimes and not every day; for which I do not have a prescription from my doctor?

You may get 'over the counter' medication at HealthNet either by requesting the particular product from us or by selecting the product under in same website. However, for all other medications a prescription will be required.

Can I sign someone else up?

You can sign up a person you're caring for or a loved one in Sri Lanka via the normal sign-up page on the website or by calling the pharmacy on 0117 791 791.


Refill Management

What is the Refill Management process?

We, as your pharmacist will take the responsibility of refilling the required prescriptions. Should there be any clarifications or authorizations in regard to refilling of a prescription, we will contact your doctor accordingly. HealthNet will take any necessary steps to get your new prescribed medication to be delivered to your doorstep.

Should you have any problems or require any assistance you may contact us on our helpline +94 117 791 791 or email us on [email protected]


Billing

How much would it cost me to sign up and order through HealthNet?

There is no charge to sign up with HealthNet. You will receive an invoice at the time you place your order and you need to make the payment on-line by using your credit card. There will be no additional delivery and handling. The only condition applicable for you to be entitled for this free service is your total value should be more than Rs.1, 500.00 and the distance should be within 20kms from where we are located (25, Elibank Road, Colombo 5).

How can I pay?

Continuous prescriptions on the credit card and a receipt of acknowledging same will be emailed to the client accordingly. As for the non-prescription medications and other products, you may have ordered can be paid online or cash on delivery.

How much do you charge for the medication?

We are almost as your local retail pharmacy. As such, we will follow the same retail pricing as at a retail pharmacy.

Dispatching and Delivery

What is the promised on-time guarantee?

We guarantee that you will receive the correct medications within 24hrs if those are a one off time medication. However, if you are on a timely prescription on continues basis, the medication will be delivered duly on time, every time. You will have to specify this at the time of ordering for the first time.

Do you deliver everywhere in Sri Lanka?

HealthNet is currently licensed to deliver within Sri Lanka any part of the country.

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